Refund Policy

This policy covers every paid AISeedance25 product: monthly and annual subscriptions, one-time credit packs, the one-time trial pack, and seasonal packs such as the Black Friday packs. Payments are processed securely by Stripe, and credits are added to your account automatically once payment is confirmed. The exact price, credit amount, and credit validity are shown before you pay.

Subscription cancellation

You can cancel a subscription at any time from the billing area of your account. Cancellation normally stops the next renewal; access and unused benefits may continue until the end of the paid period unless the checkout terms state otherwise.

Refund eligibility

We will review duplicate charges, unauthorized charges reported promptly, and charges where the purchased entitlement was not delivered because of an AISeedance25 error. A refund is not automatic for used credits, completed generations, dissatisfaction with a generative result, policy enforcement, or a change of mind after substantial use.

Failed tasks and credits

Credits are reserved when you submit a generation. If the task fails, or the request cannot be submitted to the model provider, the reserved credits are returned to your balance automatically, into the credit batches they came from and with those batches' original expiry dates. Requests rejected before submission, for example for an unsupported setting or an insufficient balance, are never charged. A completed generation is not a failed task, even if you are unhappy with the result.

A credit return is not the same as a cash refund. If a failed task did not return its credits, contact support with your account email, the model and the approximate time of the generation. See what happens to credits when a generation fails.

Requesting a review

Use the Contact page or signed-in support area. Include the account email, transaction identifier, date, amount, product, and reason. Do not send full payment credentials. Requests should be submitted within 14 days of the charge unless local law requires another period.

Processing

Approved refunds are returned through the original payment method. Financial institutions may require additional time to post the credit. Taxes, exchange-rate differences, and provider fees are handled as required by law and the checkout terms.

Nothing in this policy limits non-waivable consumer rights.

Change log

Material changes to this policy are logged here. Formatting adjustments, non-material rewording, and typo fixes are not logged. Each entry states what changed and when it took effect.

• v1.2 · 2026-10-23 — Stated the failed-task rule in full: reserved credits are returned automatically to their original batches, and requests rejected before submission are never charged.
• v1.1 · 2026-10-20 — Removed the outdated statement that paid checkout was not yet enabled; listed the paid products this policy covers and named Stripe as the payment processor.
• v1.0 · 2026-07-23 — Initial Refund Policy published.